Privacy Policy

Looqoe ("we," "our," or "us") operates the TWIINE software engine. We are committed to protecting the privacy and security of our users, parents, and guardians. This Privacy Policy details how we collect, use, and safeguard data within our systems.

1. Data Collection & Utilization

We collect user-provided contact information, including parent mobile numbers, strictly during the account creation and guardian-verification onboarding flow. This data is used solely to route automated, high-priority emergency notifications and transactional safety alerts generated when our internal acoustic engine tracks critical safety thresholds on a managed child account.

2. Log Data & Disclosure

All biometric data streams, vocal metrics, and system log events are compiled locally and securely encrypted. This information is confidential and is only accessible by verified parent accounts, legal guardians, or authorized entities for safety evaluation purposes.

3. Mobile Information and SMS Opt-In Privacy

We maintain strict compliance with mobile carrier guidelines regarding text messaging data. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your mobile number and consent data are kept completely isolated from any marketing or advertising databases.

4. Contact Us

For questions regarding this policy or our automated alert systems, please contact support@looqoe.com.